Contact NerdSquad · IT support nationwide
Contact NerdSquad IT Support
Call, text or send a message and a real NerdSquad tech will get back to you. We provide remote IT support and managed IT for businesses and homes anywhere in the U.S., with on-site service across Southwest Florida.
01 / Call
(239) 465-0079
Fastest for anything urgent.
02 / Text
(239) 465-0079
Text us a photo of the error message.
03 / Message
Send a message
Quotes, projects and non-urgent questions. We reply within 1 business day.
04 / Client portal
Open a ticket
Existing clients: log and track support requests.
nerdsquad › new message
Send us a message
Tell us what’s going on and a real person will get back to you. Please don’t include passwords or account numbers.
Urgent or a system is down? Calling (239) 465-0079 is faster than the form.
remote-session · secure
Start a remote support session
Use this only when a NerdSquad tech asks you to. They’ll give you a session ID over the phone.
A small app installs for the session and removes itself when it ends. Close any windows with sensitive information first. We verify who you are before connecting.
Response times
Phone & text
Fastest for urgent issues
Monitoring (managed clients)
24/7
Managed IT clients
Industry-leading SLA
Web messages
Reply within 1 business day
ⓘ What’s an SLA?
An SLA (service level agreement) is a contractual guarantee of how quickly we respond to and work on issues. Response times and coverage depend on the terms of each client’s agreement.
Where we work
Remote IT support and managed IT anywhere in the U.S. On-site visits across Southwest Florida from our base in Naples, Florida. There’s no walk-in storefront: we connect remotely or come to you.
Already a client?
Before you reach out
Contact FAQ
How quickly will NerdSquad respond?
Calling or texting (239) 465-0079 is the fastest way to reach us. Managed IT clients are covered by our industry-leading SLA (service level agreement), a contractual response-time guarantee whose exact terms depend on each client’s agreement. Messages sent through this page get a reply within one business day, usually much sooner. For anything urgent, call.
Where is NerdSquad located?
NerdSquad is based in Naples, Florida. We don’t run a walk-in storefront: we support clients remotely anywhere in the U.S. and come on-site across Southwest Florida.
Do you work with clients outside Florida?
Yes. Remote support, help desk and managed IT services are available to businesses and homes anywhere in the U.S. On-site visits cover Southwest Florida, including Naples, Fort Myers, Cape Coral, Bonita Springs, Estero and Marco Island.
Do you help homes as well as businesses?
Yes. Most of our clients are businesses, from medical and law offices to construction and retail, but we also help households with computers, Wi-Fi, home security and smart home setups.
Does it cost anything to contact you?
No. Calling, texting or sending a message to describe your problem is free. Plans and rates are listed on our pricing page.
Is the remote support session safe?
Yes. The session app is temporary and removes itself when the session ends, and a NerdSquad tech verifies who you are before connecting. Close anything sensitive on your screen before you start.
I’m an existing client. Where do I get help?
Call or text (239) 465-0079, or open a ticket in the client support portal. For invoices and payments, use the billing portal.
