About NerdSquad · Naples, Florida
About NerdSquad Managed IT Services
The IT company that answers the phone, speaks human, and tells you when you don’t need the expensive thing.
NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida. We run IT, cybersecurity and help desk support for businesses across Southwest Florida and nationwide, especially the ones that answer to someone: a regulator, an auditor, an insurer or a room full of clients.
Office in Naples, FL
Industry-leading SLA
Cybersecurity-first
5-star Google reviews
System › About this company
Device specifications
NerdSquad Managed IT Services
Device type
Managed Service Provider (MSP)
Installed at
Naples, Florida
Coverage area
SWFL onsite · U.S. remote
Processor
Founders with decades of experience
Security
Enabled by default
Support
Industry-leading SLA
Upsells you don’t need
None installed
Reviews
★★★★★ on Google
Online · answering calls
Run diagnostics →01 · The short version
What is NerdSquad?
NerdSquad Managed IT Services is a Managed Service Provider (MSP) based in Naples, Florida, that runs IT, cybersecurity and help desk support for businesses in Southwest Florida and across the United States. Clients get one team that monitors and protects every device, answers when staff need help, handles technology vendors and plans upgrades around how the business actually runs.
Our clients range from small professional offices to growing companies with several locations. Many work under rules like SEC and FINRA requirements, GLBA, HIPAA or PCI DSS, so security and documentation are built into how we work, not bolted on later.
Not sure you’re big enough, or regulated enough, to need us? Call anyway. We’ll talk to any business, and if we’re not the right fit we’ll say so and point you somewhere better.
Choose your side of the house
For businesses
Business IT services
Managed IT, cybersecurity, compliance support, Microsoft 365, backup and help desk for offices, practices and firms across Southwest Florida.
For homes
Residential technology
Home networks, security, cameras, automation and audio-video for a select group of homeowners, set up by the same people who protect businesses.
02 · Our story
Built on one question: “Can you stick around?”
NerdSquad started as a consulting practice, not a help desk.
Our founders have decades of experience helping businesses with their technology needs, from everyday support to complex projects for growing companies in heavily regulated industries. Along the way they learned that good IT is less about gadgets and more about understanding how a business actually runs.
Every time a project wrapped up, clients asked the same thing: can you stick around? They didn’t want a one-and-done fix. They wanted the same people who understood their business to keep running their technology. So we built a managed IT company around that request: senior-level thinking, delivered every day, without the corporate red tape.
$ git log --oneline nerdsquad
a1f3c09
Decades of helping businesses with their technology
b7e21d4
Project delivered. Client asks: “Can you stick around?”
c04a8e2
Launched NerdSquad Managed IT Services in Naples
HEAD
Still answering the phone. Still sticking around.
$ _
Turns out our clients couldn’t quit us. Now they don’t have to.
03 · How we work
Five things we won’t compromise on
Plenty of IT companies can fix a laptop. What clients tell us they value is how we behave when there’s money, risk or a vendor on the other side of the table.
01
Honest advice, even when it costs us a sale
If you don’t need it, we’ll say so. If we can’t help, we’ll say that too, before you sign anything. Recommendations come with the reason, the cost and the alternative.
02
Your advocate with every vendor
Internet providers, line-of-business software, phone carriers, copier leases. We deal with them for you, push for your interests rather than theirs, and tell you plainly when a contract or upgrade isn’t worth it.
03
Responsive, local support
A real person picks up, backed by an industry-leading SLA. Most issues are fixed remotely because that’s fastest for you; when they aren’t, a technician from our Naples office comes onsite.
04
Cybersecurity first, by design
Security shapes every recommendation we make. We start every new client with a security review, and nothing new gets added to your network without asking what it does to your risk.
05
Business first, technology second
We learn how you make money, who does what and where the bottlenecks are, then plan technology around it. Regular business reviews keep your IT budget and roadmap tied to where the company is headed.
The NerdSquad promise
We guarantee to add value. If we can’t, we’ll tell you.
Before you sign, we review your current setup and tell you plainly what we’d change and why. If we can’t make a real difference, we’ll say so.
04 · Working with us
What working with NerdSquad looks like
No mystery and no 40-page contract on the first call. Here’s the usual path from a first conversation to steady, boring, working technology.
Step 1
A real conversation
You tell us what’s working, what isn’t and what keeps you up at night. We ask about your business, not just your computers.
Step 2
A look at your setup
We review your devices, network, accounts, backups and security, onsite or remotely, and tell you honestly what we find.
Step 3
A written proposal
You get a plan in writing that spells out what’s included, what isn’t and what it costs. No pressure, no surprise line items later.
Step 4
The first 30 days
Onboarding: we document everything, put the security baseline in place, set up monitoring and coordinate the handoff from your previous IT.
Step 5
Everyday support
Your staff call or open a ticket and reach a team that already knows your setup. Monitoring, patching and backups run in the background.
Step 6
Regular business reviews
We sit down with you periodically to review what happened, what’s coming and where your technology budget should go next.
Start with step one
Tell us what’s going on with your technology. We’ll tell you honestly whether we can help.
05 · Cybersecurity first
Security is the starting point, not an upsell
Most breaches at small businesses don’t start with a genius hacker. They start with a reused password, a missed update or a convincing email. So before we talk about anything fancy, we make sure the basics are done properly:
Multi-factor authentication (MFA) on email and every account that supports it
Endpoint detection and response (EDR) on every computer and server
Operating system and application patching on a schedule, not “when someone remembers”
Email filtering that catches phishing, spoofing and fake invoices
Backups that are tested, so recovery is a plan instead of a hope
Documented admin access, with former employees removed on their last day
Devices monitored 24/7 for health and security alerts
Security awareness training and phishing tests, so staff can spot a scam
No IT company can promise you’ll never be targeted, and we won’t pretend otherwise. What we can do is make you a much harder target, keep the evidence your auditors and insurers ask for, and have a recovery plan ready before you need it.
How our cybersecurity works →06 · Who we work with
Built for businesses that answer to someone
Regulators, auditors, insurers, clients who trust you with their money or their health. If someone checks your work, your IT has to hold up. Here are the industries we know best, and what usually matters most to each.
Financial services
Investment advisers, wealth managers and other financial firms: email archiving, access controls and the evidence examiners ask for under SEC, FINRA and GLBA expectations.
Law firms
Client confidentiality, document and practice management systems, and secure access for attorneys working from court, home or the road.
Medical and dental
HIPAA safeguards for patient data, practice and imaging software that has to work at 8 a.m., and vendors who all blame each other.
Real estate
Agents on the move, wire-fraud email scams and transaction files that can’t go missing.
Construction
Office and job-site connectivity, project and estimating software, and devices that live in trucks.
Manufacturing
Keeping the office network and the plant floor apart, protecting older equipment and meeting customer security requirements.
Retail
Point-of-sale uptime, payment-card security under PCI DSS, guest Wi-Fi and cameras.
Logistics and distribution
Warehouse Wi-Fi, scanners and shipping systems, and the integrations between them.
Why people usually call us
Their IT person left, and took the passwords and the know-how with them.
A security scare: a hacked mailbox, a fake invoice that almost got paid, a locked file.
The business is growing faster than its technology.
Their current provider stopped calling back.
07 · What we do
Our services, in one place
Most clients start with managed IT and add the rest as they need it. Each link goes to a full explanation of what’s included.
Managed IT services
Your whole IT department for a monthly plan: monitoring, patching, help desk, onsite support and planning.
Cybersecurity
Layered protection for identities, email, devices and data, plus dark web monitoring and staff training.
Managed EDR and MDR
Endpoint detection and response with security operations center (SOC) monitoring that isolates a compromised device fast.
Backup and disaster recovery
Backups for computers, servers and Microsoft 365, with tested restores and a recovery plan.
IT help desk
Real technicians who already know your setup, reachable by phone, email, chat or the support portal.
Microsoft 365 support
Users, licenses, security settings, Teams, SharePoint and migrations, managed for you.
Not sure where to start?
Tell us what’s bugging you. We’ll point you to what actually fixes it, even if that’s not us.
08 · Where we work
Based in Naples. Serving Southwest Florida and businesses nationwide.
Our only office is in Naples, Florida. Most of what we do is delivered remotely, so location isn’t a limit: we support businesses across Southwest Florida in person and clients across the country online.
Naples, Florida: home base for NerdSquad Managed IT Services.
Nationwide, we deliver the services that don’t need a truck: managed IT and help desk, cybersecurity and managed EDR, Microsoft 365 and Google Workspace, backup and recovery, compliance support and AI implementation. Monitoring, patching and support work the same whether you’re in Fort Myers or Phoenix. In Southwest Florida we add onsite visits when something needs hands on hardware, like a network install, a new office, a failed device or a server.
Working in Southwest Florida also means planning for hurricane season, summer lightning and the occasional internet outage. Backups, remote access and power protection are part of how we set clients up, so there’s a plan in place before the forecast turns.
Southwest Florida communities we serve in person
09 · Straight answers
What we won’t do
A few things people are often surprised to hear from an IT company.
Sell you something you don’t need
If the five-year-old server still does its job, we’ll tell you. Every recommendation comes with the reason and the alternatives.
Hold your systems hostage
Your documentation, admin accounts and records belong to you. If you ever move on, we hand everything over in an orderly way.
Claim to make you “compliant”
We put the controls in place and help you prove it. Certifying compliance is the job of your auditor or examiner, and we’ll work alongside them.
Quote a price sight unseen
Every office is different. We look first, then put a written proposal in front of you that spells out what’s included and what isn’t.
Pretend to be a national chain
We’re an independent IT company with one office, in Naples, serving clients here and across the country. The people who answer know your business.
Bury you in jargon
You’ll get plain-English answers. If we use an acronym, we’ll explain it, and there’s a whole IT dictionary in our knowledge base.
Want the straight answer about your setup?
We’ll review how your office runs today and tell you plainly what we’d change, and what we’d leave alone.
10 · Reviews
See why clients leave us 5‑star reviews
We’re proud of our 5-star Google reviews, and we’d rather you hear about us from the people we work with. If we’ve helped you, we’d be grateful for a review of your own.
★★★★★
5-star rated on Google
Real reviews from real clients →
11 · Already a client?
Getting help when you need it
The fastest way to reach us is still the phone, and we’ll open the ticket for you. Here’s everything else in one place.
Call 239-465-0079
Talk to a technician who knows your setup. Best for anything urgent.
Open a ticket
Email, chat or the support portal all work. Here’s how to flag something as urgent.
Knowledge base
Plain-English answers to common questions, how-tos and our IT dictionary.
Billing portal
View invoices and manage payment details.
Want to work with us instead of for us? See careers at NerdSquad.
12 · Common questions
Questions people ask about NerdSquad
What does NerdSquad do?
NerdSquad Managed IT Services is a Managed Service Provider (MSP) in Naples, Florida. We provide managed IT services, cybersecurity, IT compliance support, Microsoft 365 support, backup and disaster recovery, business phone systems and help desk support for businesses across Southwest Florida and nationwide.
Where is NerdSquad located?
Our office is in Naples, Florida, and it’s our only office. We serve businesses throughout Collier and Lee counties, including Fort Myers, Cape Coral, Estero, Bonita Springs and Lehigh Acres, with remote support every day and onsite visits when needed. We also support businesses nationwide with remote services such as managed IT, cybersecurity, Microsoft 365, backup and help desk.
Is NerdSquad a national chain or franchise?
No. NerdSquad Managed IT Services is an independent IT company based in Naples, Florida. We’re not affiliated with any national retailer, franchise or other company using a similar name.
What kinds of businesses does NerdSquad work with?
Mostly businesses where technology has to hold up to scrutiny: investment advisers and other financial firms, accounting firms, law offices, insurance agencies, medical and dental practices, plus real estate, construction, manufacturing, retail and logistics companies. We’ll talk with any business, whatever its size.
What makes NerdSquad different from other IT companies?
Five things: honest advice (including when you don’t need something), advocacy with your vendors, responsive local support from a Naples team, a cybersecurity-first approach, and founders with decades of experience helping businesses with their technology. We also guarantee to add value, and if we can’t, we’ll tell you.
How quickly does NerdSquad respond?
Every managed plan is backed by an industry-leading SLA, and the devices we manage are monitored 24/7. Live support hours depend on the plan you choose, and your written agreement spells out exactly what’s covered and when.
Will NerdSquad come to our office?
Yes, within Southwest Florida. Most issues are solved remotely because it’s faster for you, but when something needs hands on hardware, a technician comes onsite anywhere in our Southwest Florida service area. Clients outside Florida are supported remotely.
Can NerdSquad help with HIPAA, SEC, FINRA or GLBA requirements?
Yes. We put in place and document the IT controls those rules expect, such as multi-factor authentication, encryption, access reviews, backups and logging, and we help you answer auditor, examiner and insurer questionnaires. We don’t certify compliance or replace your compliance officer or attorney; we work alongside them.
Does NerdSquad work with homeowners?
Yes, for a select group of homeowners with serious home technology: networks, security, cameras, automation and audio-video. See our residential services.
How do we get started?
Call 239-465-0079 or send the form below. We start with a conversation about your business, review your current setup, and send a written proposal that spells out what’s included. If we’re not the right fit, we’ll tell you.
Still have a question?
Ask a real person in Naples. We’re happy to talk it through, no sales pitch.
Last step · Say hello
Let’s talk about your business
Tell us a little about your company and what’s on your mind. A real person from our Naples team will get back to you to set up a conversation.
A real conversation, not a sales script
An honest read on your current setup
If we can’t add value, we’ll tell you
NerdSquad Managed IT Services · Naples, FL · 239-465-0079
Tell us about your business
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